Privacy Statement

Last updated: 28 August 2026

This Privacy Statement applies to all websites, domains and online services operated by A1 Maintenance (Stroud) Ltd ("A1", "we", "us" or "our").

A1 is committed to protecting and respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and other applicable data protection and privacy legislation.

Information we collect

We may collect and process personal information that you voluntarily provide to us when you:

• Request information about our company, products or services;
• Contact us via our website, email, telephone or online forms;
• Submit enquiries, service requests or support requests;
• Subscribe to communications, newsletters or marketing materials; or
• Otherwise interact with our websites and services.

The personal information we collect may include your name, company name, job title, email address, telephone number and any other information you choose to provide.

How we use your information

We process your personal information for the following purposes:

• To respond to your enquiries and provide the information, products or services you have requested;
• To manage and maintain our business relationship with you;
• To improve our websites, products and services;
• To comply with legal and regulatory obligations;
• To protect the security and integrity of our systems and services; and
• Where permitted by law, to inform you about products, services and business updates that may be of interest to you.

Lawful basis for processing

Our lawful basis for processing personal data may include your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests.

Sharing your information

A1 does not sell, rent or lease your personal information to third parties. We may share personal data with trusted service providers, professional advisers, regulatory authorities or other third parties where necessary to deliver our services, meet legal obligations, or protect our legitimate business interests. Any such sharing will be subject to appropriate confidentiality and data protection safeguards.

Security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction. However, while we take reasonable steps to safeguard information submitted through our websites, no method of transmission over the internet can be guaranteed to be completely secure.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and reporting requirements.

International transfers

Where personal data is transferred outside the United Kingdom, A1 will ensure that appropriate safeguards are in place to protect your personal information and that such transfers are carried out in accordance with applicable data protection legislation.

Third-party websites

A1 websites may contain links to third-party websites and resources. These links are provided for convenience and information only. A1 has no control over the content, security or privacy practices of such third-party websites and accepts no responsibility or liability for them. We encourage you to review the privacy policies of any third-party sites you visit.

Personal data breaches

A1 maintains appropriate procedures for identifying, assessing and responding to personal data breaches. In the event of a breach involving personal data, we will investigate the incident and take appropriate action in accordance with applicable legal, regulatory and contractual requirements, including notifying affected individuals and regulatory authorities where required.

Your rights

Under applicable data protection laws, you may have the right to:

• Be informed about how your personal data is collected and used;
• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Request erasure of your personal data in certain circumstances;
• Object to the processing of your personal data;
• Request restriction of the processing of your personal data;
• Request the transfer of your personal data to another organisation where applicable; and
• Withdraw consent where processing is based on consent.

To exercise any of your data protection rights or submit a Subject Access Request (SAR), please contact accounts@a1maintenance.com.

Complaints

If you have a concern regarding how we handle your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

How to submit: Please email your complaint to accounts@a1maintenance.com with the subject line “Formal Data Privacy Complaint”.

Our timeline: We will acknowledge receipt of your complaint within 3 working days. A full investigation will be conducted, and a response will be provided to you within 30 calendar days.

Escalation: If you remain dissatisfied with our response, or if you believe that we have not processed your personal data in accordance with applicable data protection legislation, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about how to contact the ICO can be found at www.ico.org.uk.

Changes to this statement

A1 reserves the right to update this Privacy Statement from time to time. Any changes will be published on this page and will become effective upon publication. We encourage users to review this Privacy Statement periodically to stay informed about how we protect and process personal information.